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Shipping Information


When you purchase from using your credit card, the charges on your statement will read ToyAngel. We do not store or share any credit card information.

Domestic Shipping

All orders will be processed and shipped out within 1-2 business days. offers the following domestic shipping methods:

  • USPS First-Class Mail - Estimated delivery in 5~7 Business Days
  • USPS Priority Mail - Estimated delivery in 2~4 Business Days
  • FedEx Home Delivery - Estimated delivery in 1~5 Business Days
  • FedEx Hole At Location- Estimated delivery in 1~5 Business Day
  • FedEx Express Saver - Estimated delivery in 3 Business Days
  • FedEx 2nd Day - Estimated delivery in 2 Business Days
  • FedEx Standard Overnight - Estimated delivery in 1 Business Day

FedEx Express orders (Standard Overnight / 2nd Day / Express Saver) placed before 5:00pm CT will be processed and shipped out on the same business day.

Please note:

  • Please check to make sure the shipping address is correct and complete. Any additional delivery/return fees due to incomplete address or non-response from the customer will be charged to the customer.
  • FedEx requires a physical street address for delivery. PO Box addresses need to be shipped using USPS.
  • "FedEx Hold At Location" For security purposes, the recipient must show a government issued photo ID at the time of pick up.
    Package will only be held for 5 business days after arrival at the FedEx location before it is returned to sender, any package returned due to non-pickup will incur additional shipping charges including return shipping fees at the expense of the customer.
  • Once the order is packed and ready, you will receive a shipping e-mail confirmation:
  • No insurance is included for orders shipped with USPS. ToyAngel will not be responsible for any lost or damaged shipment.
  • All orders shipped with FedEx are insured. ToyAngel and FedEx will be released of any responsibility for lost or damaged shipments when the customer requests the package to be left at a certain location.
  • All estimated delivery dates are estimates only, barring any shipping discrepancies, problems, or weather delays.
  • "Free Shipping" is only available within the U.S. 48 contiguous states and the method used is determined by an automated system. Depending on your order size and location, shipping method may differ between orders and we would not know the method used until the system processes the order. Please do not expect or demand a certain shipping method be used on free shipping method based on prior experience. (Due to the extremely high cost and unreliable USPS shipping and customer complaints to Alaska and Hawaii, we will no longer offer Free Shipping to Alaska and Hawaii)
  • "Free Shipping" orders will be processed on the following business day after all regular orders have been processed.
  • Signature upon delivery will be required on orders over $200.
  • Saturday, Sunday, and holidays are not considered Business Days.
  • If tracking shows delivered but your package is lost or stolen, a copy of the police report on the stolen package is required before we can refund or reship your order.

International Shipping

When placing an international order, please pay attention to the following:

  • International shipments require additional customs paperwork and may take approximately 1~3+ weeks from the shipping date to be delivered to you depending on the destination's customs clearance and regulations.
  • Please check your country's local customs regulations and be aware of the laws within your country. If certain countries restrict these items for use or sale, ToyAngel cannot be held liable if these items are seized or confiscated by customs.
  • The description of "Toys & Accessories" and/or "Toy Figures" will be used on the customs form to describe the commodity inside the package. No exceptions are allowed.
  • All international orders will be marked on the customs form with the actual value of the order. ToyAngel will not be liable for any tariffs, import duties, or international taxes and fees that may be imposed outside the USA.
  • When choosing the "First-Class Package International Service" shipping method, the post office does not provide any tracking updates.
  • All international shipments are shipped via USPS.
  • No insurance is included for orders shipped with USPS. ToyAngel will not be responsible for any lost or damaged shipment.

If you would like to inquire about shipping to your country, please e-mail us at

Common Shipping Questions

  • Why did my package not arrive when it was supposed to?

    Sometimes a package cannot be delivered on time due to weather delays or acts of nature. ToyAngel cannot refund shipping charges for these reasons. In addition, if an inaccurate address was provided when ordering, delivery may be delayed.

    If your order appears late, please remember:

    1. All orders will be processed and shipped out within 1-2 business day, with the exception of FedEx Express orders (Standard Overnight / 2nd Day / Express Saver) placed before 5:00pm CDT will be shipped out on the same business day.

    2. Saturday, Sunday, and holidays are not considered business days. If you placed an order Friday night, it will not be processed until Monday.

    3. All international orders are subject to customs clearance which may sometimes cause delay.

  • What if no one is home when the package comes?

    If no one is at home, the package may be left at your residence or office. However, the package will not be left if the delivery driver deems that the package could be in jeopardy if left at that specific address. If you would like to sign for your package, please specify "Signature Required" in the Customer Note section when you order. Signature will be required on all orders over $200.

  • How come the carrier was unable to deliver my order?

    Undeliverable orders are mostly due to incorrect address information or missing address information (apartment number, suite or floor number, or using FedEx to PO boxes.) Should your order be returned to ToyAngel undelivered, unclaimed or refused without prior approval you have two options:

    1. We can re-ship the order to you. (Additional return shipping cost from the carrier and re-ship cost will be charged.)

    2. You can cancel your order and we will refund your credit card minus the return shipping cost, the original shipping cost, and a 15% re-stocking fee. Orders with free shipping will be calculated of its shipping cost and deducted from the refund.

  • The tracking shows the package is delivered but I don't have it, what should I do?

    If the tracking shows the package as delivered but you don't have the package, please do the following:

    1. Check around to see if neighbors or the leasing office received the package for you.

    2. Call the shipping carrier (USPS or FedEx) right away so they can do a trace on the package.

    3. If the shipping carrier is adamant that the package was delivered to your address, please contact us and we will do our best to help you.

    4. Before you can claim refund or reship, you will need to file a police report and submit the copy of the report to us as we will need it to claim with insurance. This is also to cut down fraudulent claims that the package is stolen.

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